Returns & Exchanges
We want you to be completely satisfied with your Chilewich purchase; if for any reason you are not, we accept returns of unused and unwashed items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in the original shipping box or a similar sturdy container, ensuring all original tags and labels are attached.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous delivery markings.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing